Product & account support
Sign-in, trial activation, timer behaviour, notifications, audio or general product questions.
support@uptimer.app →Contact & support
Reach the right inbox first time.
Choose the route that matches your question. For general account, timer or access help, the support inbox is the best place to begin.
Contact routes
A clear place for each kind of enquiry.
Billing & membership
Annual membership, invoices, payment status, billing portal or cancellation questions.
billing@uptimer.app →Company enquiries
Future licences, selected pilots, bespoke setup and approved Company Learn Sprints.
business@uptimer.app →Privacy requests
Questions about personal data, privacy rights or the information held about you.
privacy@uptimer.app →Responsible security reports
Good-faith reports about a potential security or data-protection issue. Do not include secrets in the first message.
security@uptimer.app →Help us investigate
Include context. Exclude sensitive data.
A useful first message can often avoid several rounds of questions without exposing passwords, card details or authentication codes.
- The email address on the account
- Device and operating system
- Browser name and version
- What you expected to happen
- The exact error message
- A screenshot with sensitive information hidden
- Your password
- Full card details
- One-time confirmation codes
- Secret keys or access tokens
- Unredacted personal data belonging to someone else
- Medical information that is not needed for support
What happens next
A direct, practical response.
UP Timer is an independent product. Enquiries are reviewed and routed according to the issue raised.
Your message reaches the relevant inbox
The subject line and details help distinguish product, billing, Company, privacy and security questions.
We may ask for a controlled test
For technical issues, you may be asked to reload, check a browser permission or reproduce the behaviour without sharing sensitive information.
Company enquiries begin with discovery
Registering interest does not create a Company account, reserve a pilot or commit the organisation to a licence.