Contact & support

Reach the right inbox first time.

Choose the route that matches your question. For general account, timer, accessibility or technical help, the support inbox is the best place to begin.

Main support support@uptimer.app

Account access, timer behaviour, technical questions, accessibility help and general support.

Contact routes

A clear place for each kind of enquiry.

  • Product & account support

    Sign-in, trial activation, timer behaviour, notifications, audio or general product questions.

    support@uptimer.app

  • Billing & membership

    Annual membership, invoices, payment status, billing portal, cancellation or renewal questions.

    billing@uptimer.app

  • Accessibility support

    Difficulties using the website or timer, keyboard access, readable content, audio cues or another access need.

    support@uptimer.app

  • Company licences & enquiries

    Company licences, selected pilots, bespoke setup and rollout enquiries.

    business@uptimer.app

  • Privacy requests

    Questions about personal data, privacy rights or the information held about you.

    privacy@uptimer.app

  • Responsible security reports

    Good-faith reports about a potential security or data-protection issue. Do not include secrets in the first message.

    security@uptimer.app

Help us investigate

Include context. Exclude sensitive data.

A useful first message can often avoid several rounds of questions without exposing passwords, card details or authentication codes.

Helpful to include

  • The email address on the account
  • Device and operating system
  • Browser name and version
  • What you expected to happen
  • The exact error message
  • A screenshot with sensitive information hidden

Never send

  • Your password
  • Full card details
  • One-time confirmation codes
  • Secret keys or access tokens
  • Unredacted personal data belonging to someone else
  • Medical information that is not needed for support

What happens next

A direct, practical response.

UP TIMER is an independent product. Enquiries are reviewed and routed according to the issue raised.

Your message reaches the relevant inbox

The subject line and details help distinguish product, billing, accessibility, Company, privacy and security questions.

We may ask for a controlled test

For technical issues, you may be asked to reload, check a browser permission or reproduce the behaviour without sharing sensitive information.

Company enquiries begin with discovery

Registering interest does not create a Company account, reserve a pilot or commit the organisation to a licence.

Self-service first step

Need setup help before emailing?

The Getting Started guide covers timer settings, browser notifications, audio and acknowledgement behaviour.

Getting Started Email support