Frequently asked questions
Clear answers before you start.
Find practical answers about Lite, the Full trial, Full annual membership, the four core timers, Interval Timer, UP Capture, alerts, notifications, privacy, Company access and support.
Starting with UP TIMER
Lite, account access and the first steps.
Is UP TIMER free to use?
Yes. Lite is free and provides up to one continuous two-hour window each day. The window begins when you start your first timer, not when you open the page. Compare Lite, Full trial and Full.
Does opening UP TIMER start my Lite window?
No. Opening the page does not begin the allowance. The two-hour window starts only when you start your first timer. That includes Focus, Hydrate, Move, Learn or the optional Interval Timer.
What happens if I pause or reset a timer during Lite?
The daily window continues to run. Lite is one continuous two-hour period from the first timer start, even when an individual timer is paused or reset.
Do I need an account for Lite?
No. You can begin with Lite without creating an account. An account is required to activate the Full trial and is used for signed-in access and membership management.
Can I use the complete workspace during Lite?
Lite gives you access to the connected web workspace during the active daily window, including Focus, Hydrate, Move, Learn and the optional Interval Timer. UP Capture is also available, with signed-out Capture kept local to that browser. Explore the complete system.
Do I need to download UP TIMER?
No. You can use UP TIMER directly in your browser. On supported devices you can also install the web app for quicker access from your desktop or phone.
Is there an UP TIMER mobile app?
UP TIMER is currently an installable web application rather than a separate App Store or Google Play application. On supported devices it can be installed or added to your Home Screen and launched in an app-style window.
Can I use the same account on my computer and phone?
Yes. Sign in with the same UP TIMER account when accessing the product from supported devices. This does not mean every preference or running timer is guaranteed to synchronise live between devices.
Do alerts work when I move away from UP TIMER?
UP TIMER supports browser notifications, sounds and male or female voice alerts. Exact background and locked-screen behaviour varies by device, browser or installed-app environment, notification permission, operating-system settings and power management. Do not rely on alerts after the browser or installed app has been fully terminated.
Full trial and membership
Manual trial activation, annual billing and access changes.
How does the Full trial work?
Create and confirm an account, then manually activate three days / 72 hours of Full access. The trial begins only when you choose to start it. It requires no card.
Do I need a card for the Full trial?
No. The Full trial requires no card.
How much is Full?
Full is currently $59.99 per year as the founding recurring annual membership price. The current founding-price offer is available until 30 September 2026. If you join at that price and keep the membership continuously active, that annual price remains attached to that membership. See the current access details.
Does the trial automatically charge me?
No. The Full trial does not automatically convert to paid access. When it ends, you decide whether to subscribe to Full.
What happens when Lite or the Full trial ends?
When the Lite window ends, you can start a fresh Lite window on a future day. When the Full trial ends, timer access returns to Lite unless you choose to subscribe to Full.
How do I manage or cancel Full?
Sign in to UP TIMER and use the secure billing-management route. Cancelling normally stops the next annual renewal. See the Refunds and Cancellation Policy for the current position.
What happens if an annual payment fails?
The payment provider may request an updated payment method and retry payment. If the subscription is not recovered, Full access can end and the account returns to Lite.
The four timers + Interval utility
Focus, hydration, movement and short learning remain the four core timers. Interval Timer is an optional work/rest utility.
Is UP TIMER only a focus timer?
No. Focus and break cycles sit alongside Hydrate, Move and Learn so the four timers can share one workspace. UP Capture is separate from the timers and handles notes, ideas, questions and to-dos. See the complete system.
What can I set in the Focus Timer?
You can configure the focus duration, short break, long break, number of cycles before a long break and the alert treatment used when a phase reaches its endpoint. Explore Focus.
How does Hydrate work?
You choose a personal water target, cup size and the number of working hours you want Hydrate running. UP TIMER uses those settings to show progress, cups remaining and an approximate reminder pace. It does not prescribe one hydration target for everyone. Explore Hydrate.
What does the Move Timer do?
Move lets you choose a cadence and movement duration. When the interval arrives, the exercise rotation presents the next movement and keeps the prompt visible until it is acknowledged. You remain responsible for deciding what is safe and suitable for you. Explore Move.
What is a Learn Sprint?
A Learn Sprint is a short learning window that can be started immediately or scheduled for later. You choose the duration and learning deck, then finish with the recall step before returning to the rest of the day. Explore Learn.
Can the timers run together?
Yes. Each timer has its own settings, but the product is designed as one workspace so Focus, Hydrate, Move and Learn can create one visible workday rhythm.
What is the Interval Timer?
Interval Timer is an optional utility for repeated work/rest or training/rest sessions. Set a Training time and Rest time, press Start and it alternates Training → Rest continuously until you pause or reset it. It uses a horizontal progress timer and distinct audio cues rather than adding another circular core timer.
Does starting Interval Timer start my Lite window?
Yes. Interval Timer uses the existing UP TIMER access model. If it is the first timer you start that day, starting it begins the continuous two-hour Lite window. Pausing or resetting Interval Timer does not pause the Lite window.
UP Capture
Capture the interruption. Decide what happens next later.
What is UP Capture?
UP Capture is a place for the note, idea, question, reflection or to-do that appears while you are working. The aim is to get it out of your head without automatically making it the next task.
Is UP Capture another timer?
No. Focus, Hydrate, Move and Learn are the four timers. UP Capture is the separate interruption and planning workspace that sits alongside them.
What does Capture. Decide. Plan. Act. mean?
Capture the thought while it is fresh. Decide what it is and whether it matters. Plan where it belongs, such as Today, Queue, a Reminder or a Project. Act when the item is ready to become the work in front of you.
Can I use UP Capture without signing in?
Yes. Signed-out Capture can be used locally in that browser. It does not synchronise with an account while you are signed out.
What changes when I use UP Capture while signed in?
Signed-in Capture can synchronise with your account rather than remaining only in the local signed-out browser experience. The exact account and privacy handling is described in the current Privacy Policy.
Can a captured to-do move into Focus?
Yes. When a to-do is ready to become the task you are working on, it can be moved into Focus rather than every captured item competing for attention immediately.
Alerts, sound and acknowledgement
Browser permissions, voice choices and prompts that wait for a response.
What is persistent acknowledgement?
When a selected timer event becomes due, the on-screen prompt remains active until you acknowledge it. If a sound or voice alert is selected, it can continue subject to browser permission and device settings. See how acknowledgement works.
Does acknowledgement prove I completed the action?
No. Acknowledgement records that the prompt received a response. It does not prove that you drank water, moved, took a break, learned or completed focused work.
Can I choose a voice?
Yes. UP TIMER includes male and female voice-alert choices alongside its other alert options.
Why can I not hear an alert?
Check the selected alert, device volume, browser audio permissions and whether the tab or device is muted. Some browsers also require you to interact with the page before audio can play.
How do desktop notifications work?
Your browser asks for notification permission. Once allowed, UP TIMER can send supported desktop notifications when the browser, device and operating system permit them.
What if I denied notification permission?
Use your browser’s site settings to change the permission for timer.uptimer.app, then reload the timer. The exact route differs by browser.
Will alerts work if I close the browser or installed app?
Do not rely on alerts after the browser or installed app has been fully closed or terminated. Background behaviour depends on the browser or installed-app environment, operating system, permissions and power-saving settings.
Privacy, Company and support
Personal boundaries, organisation access and help routes.
Can a company see my personal timer or UP Capture activity?
The Company proposition is designed around licence, access and rollout administration rather than a manager feed of personal Focus, Hydrate, Move, Learn or UP Capture activity. Explore the Company route.
Is UP TIMER employee-monitoring software?
No. UP TIMER is not positioned as surveillance, employee productivity scoring or proof that people followed timer prompts.
How does Company access work?
Company is an enquiry-led route for licences, selected pilots and bespoke setup. Organisation size, rollout, pilot scope and commercial terms are discussed directly rather than through a self-serve Company checkout. See Company access.
Is there a self-serve Company checkout?
No. Company access remains enquiry-led so licences, pilots and bespoke setup can be discussed around the organisation and intended use.
Does UP TIMER provide medical, hydration or ergonomic advice?
No. UP TIMER provides timers, reminders, prompts and a capture workspace. It does not assess health needs, prescribe hydration, determine suitable movement or replace medical, ergonomic, employment, health-and-safety or other professional advice.
How do I get account, billing or product support?
Use the secure account or billing route when signed in, or visit Contact and Support. You can also email support@uptimer.app.
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Still deciding?
Start with Lite. Try Full only when you choose.
Opening the page does not start the Lite allowance. Your continuous two-hour window begins only when you start your first timer, and the Full trial begins only when you manually activate it.